Agentic Workflows forHome Services.
An end-to-end multi-agent system allowing home services businesses (HVAC, plumbing, electrical, cleaning, pest control) to run almost entirely via SMS. Zero UI. Zero Dashboard. Powered by collaborative AI agents.
System Philosophy
Zero UI
Zero software dashboards to open or check during the day. Clean, distraction-free operations.
SMS Interface
Natural language SMS is the only interface required for customer, owner, and technician.
Multi-Agent
Specialized agents collaborating seamlessly behind the scenes, handing off user context.
Memory Stack
Persistent record database tracking customer histories, parts log, jobs, and transactions.
Multi-Agent Architecture
Dynamic trace representation showing how specialized agents orchestrate tasks via SMS.
Interactive Flow Engine
Click nodes or click play to trace SMS payloads
Orchestrator Agent
Active AgentPrimary Responsibility
Central Intelligence Router: Analyzes incoming messages, maintains dialogue states, and routes contexts to correct specialized agents.
Linked Operations Modules
This agent runs autonomously inside a secure, sandboxed thread. Context and state are managed on-demand.
SMS Lifecycle Demo
Click next to walk through a complete simulated job flow between customer, AI, technician, and owner.
Lead Ingestion
Orchestration Event Analysis
Lifecycle Progress
Complete Module Breakdown
Lead Capture & Qualification
- Multi-channel ingestion: Web forms, Facebook/Instagram ads, WhatsApp auto-converted to SMS.
- Immediate qualification on service type, location, urgency, and budget range.
- Lead scoring (Hot / Warm / Cold) and direct booking or nurturing.
Appointment Scheduling & Calendar
- Real-time technician calendar synchronization.
- Dynamic slot booking, rescheduling, and cancellation via natural SMS dialogues.
- Automated reminder drips (24h + 2h notification buffer) and double-booking protection.
Job Dispatch & Field Management
- Algorithmic assignment matching the best technician (location + skill + load + customer rating).
- SMS job briefs sent to field technicians containing client issues and history.
- Technician status triggers ("arrived", "completed") push live notifications to customers.
Quoting & Estimation
- Technicians text diagnosis, materials used, and labor duration directly from site.
- Instant professional estimate synthesis sent to customer via SMS + custom PDF link.
- Customer digital authorization loop by replying "Approve", "Yes", or "Go ahead".
Invoicing & Billing
- Auto-generate tax-compliant invoices detailing itemized parts, discounts, and tax rates.
- Support for partial deposit requests, credit notes, refunds, and outstanding balance statement outputs.
- SMS payment reminder drips (gentle to firm) until final invoice resolution.
Payments & Financial Tracking
- Instant integration with payment rails (Stripe, JazzCash, EasyPaisa, bank transfer).
- Real-time payment confirmation webhooks and automated cash reconciliation.
- Daily/weekly cash position summaries dispatched to owner via natural SMS reports.
Customer Communication & Support
- 24/7 conversational support handling service boundaries, warranties, and FAQs.
- Complaints parsed and escalated immediately to the business owner.
- Multi-language support handling conversational English, Urdu, and localized dialects.
Follow-ups, Reviews & Retention
- Smart timing review requests triggered post-job completion.
- Automated rating extraction and routing of 5-star reviews to public Google/Yelp links.
- Reactivation win-back campaigns and automated seasonal maintenance reminders.
Team & Workforce Management
- Owner SMS controls: "Who is free after 3pm?", "Assign Bilal to the Model Town job".
- Technician commands for clock-in/out, requesting time off, and reporting issues.
- Workforce metrics tracking: Completion rates, customer satisfaction scores, and job counts.
Inventory & Parts Management
- Automatic stock deductions matching parts noted in completed technician diaries.
- Low-stock alarms triggered to owner when common parts dip below minimum thresholds.
- Preferred supplier reordering pipelines via pre-drafted supplier requests.
Reporting & Business Intelligence
- Owner queries parsed: "Revenue this week", "Conversion rate this month".
- Evening daily digest digests containing revenue, jobs, and technician performance.
- Concise natural language summaries with no complex databases to scan manually.
Compliance, Records & Safety
- Audit logs capturing every SMS, agent handoff, and operational decision.
- Before/after job photos uploaded by technicians are attached to CRM records.
- Pre-job safety checklist confirmations forced via technician SMS protocols.
Agent Roles Overview
| AI Agent | Primary Operational Role |
|---|---|
| Orchestrator | Routes every incoming SMS to the right agent. |
| Lead Agent | Captures, qualifies, and nurtures incoming leads. |
| Scheduler Agent | Manages bookings, calendar logic, and reminders. |
| Dispatcher Agent | Assigns technician jobs and tracks field updates. |
| Quoting Agent | Drafts estimates and handles customer approvals. |
| Billing Agent | Constructs invoices, parses payments, and updates accounts. |
| Support Agent | Solves customer questions and escalates complaints. |
| Ops Agent | Processes owner commands, reports, and team management. |
| Inventory Agent | Tracks stock levels, parts, and supplier ordering. |
| Retention Agent | Collects feedback, review links, and reactivates clients. |
Advanced System Capabilities
Multimodal Photo Understanding
Technicians text site photos of faults. The diagnostic engine maps anomalies against wiring schematics and fault history to suggest fixes.
Voice Note Integration
Support for direct voice notes. AI transcribes and executes instructions automatically, responding via synthesized audio or SMS text.
Annual Maintenance Contracts (AMC)
Automated contract renewal processing and customer notifications based on historic maintenance schedule bounds.
Dynamic Route Optimization
Analyzes technician real-time locations and local traffic maps to output optimal routing overlays, saving fuel and travel time.
Transition to Zero Dashboard Operations
Deploy secure, scalable, SMS-first multi-agent systems tailored specifically for your home services company.
Schedule a Strategy Session